A complaint against a Guild Member Agent
To be a Guild Member Agent, each business is required to be a Member of a redress body and have their own internal complaints procedure. A copy of their policy may be available on the relevant Member’s website or this can also be obtained by contacting the Member directly.
If you wish to make a complaint against a Guild Member, then please detail your complaint directly to the relevant agent directly in writing, and they will respond in accordance with their documented policy.
If you have any subsequent problems or concerns, then you may notify us in writing via email@example.com. We will acknowledge your complaint within three working days and respond with our findings within 15 days.
A complaint against The Guild of Property Professionals
If you have a complaint against our company (The Guild of Property Professionals), please follow the Complaints Procedure outlined below:
- Submit your complaint in writing to firstname.lastname@example.org. We will acknowledge receipt of your complaint within three working days and respond in writing to you within 15 days.
- If you are dissatisfied with the response, you can escalate your complaint to Gemma McManamon (Customer Success Manager) by emailing email@example.com. You can also submit your complaint in writing to Gemma McManamon, The Guild of Property Professionals, 3 Signet Court, Cambridge, CB5 8LA. We will then investigate and reply with a resolution within 15 days of receipt.